Refund Policy

We stand behind RoofPilot AI. If you were charged in error, or the platform does not perform as described during a paid period, reach out and we will make it right — usually with a full refund or a pro-rated service credit.

If RoofPilot AI is unavailable because of a platform or network outage on our side, we automatically issue a service credit for the time you could not use the product. In plain terms: we refund when the network returns. You do not have to chase us — the credit is applied once service is restored.

Most outages are shorter than people expect. Across the industry, the mean time to restore a network incident is about 80 minutes, and the large majority of incidents are resolved within 1–4 hours. Larger carrier or infrastructure failures — submarine-cable cuts, regional power-grid collapses, major cloud-provider incidents — can take 24–48 hours to fully recover.

Because of that, a service credit for an outage is typically applied within 1–2 business days of recovery — once the network is back and we have confirmed the restoration window. We never bill you for time the product was down.

Covered: downtime of the RoofPilot AI platform itself — the dashboard, the AI receptionist, automation, and our own APIs.

Not covered: outages of third-party channels we connect to but do not control — Meta / WhatsApp, carrier SMS, Twilio, or your own internet connection. If a channel you rely on is down, we will help you reroute (for example, fall back to SMS or web chat), but we cannot credit another company's network.

The 7-day free trial is free — there is no charge and nothing to refund. If you do not continue after the trial, no payment is taken.

Most credits are automatic after an outage. For any other refund, contact us through the Contact page within 14 days of the charge. Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

Anything unclear? Reach us through the Contact page and we'll sort it out.